● Meta Platform & GDPR Compliant Privacy Standards
Privacy Policy
1. Introduction & Studio Identity
Welcome to The Saim (“we”, “our”, “us”). We operate the digital engineering studio and online platforms available at https://thesaim.xyz. This Privacy Policy informs users, customers, and partners of our policies regarding the collection, use, disclosure, and protection of personal information when using our web applications, client portals, Meta/Facebook Login authentication, and WhatsApp automation systems.
2. Meta Platform, Facebook Login Dialog & App Details
In accordance with Meta Platform Terms and Developer Policies, this section discloses how data received through the Facebook Login dialog and WhatsApp Business integrations is handled:
- App Identity: The Saim (Domains:
thesaim.xyz)
- public_profile: Used strictly to identify the authenticated user (Display Name, Profile Picture, and unique Facebook User ID) for account session creation and user security.
- email: Used for account identity, service updates, critical system notifications, and transaction billing invoices.
- whatsapp_business_messaging: Used to dispatch requested transactional OTP notifications, customer service replies, and automated conversational workflows.
3. Information We Collect
- Account & Profile Details: Name, verified email address, phone number, and organization name submitted during onboarding or authentication.
- Automated Messaging Metadata: Normalized phone numbers (E.164), message delivery status, timestamps, and conversation transcripts processed via our WhatsApp automation tools (such as WHATSBot).
- Technical & Telemetry Data: IP addresses, browser user agent, device operating system, session timestamps, and error diagnostics to ensure infrastructure integrity and prevent malicious abuse.
4. How We Use Collected Information
- To authenticate and maintain secure user accounts on our platforms.
- To execute custom web software, AI automations, and transactional messaging requested by the user.
- To prevent fraudulent access, unauthorized API utilization, and platform abuse.
- To comply with legal obligations, tax documentation, and regulatory standards.
5. User Data Deletion Instructions & Retention
Users have the right to request the permanent deletion of all personal data and Meta platform records at any time:
- Interactive Portal: Visit our dedicated User Data Deletion Instructions Portal (
https://thesaim.xyz/data-deletion).
- Via Facebook Settings: Go to Settings & Privacy > Settings > Apps and Websites > The Saim > Remove. Checking the data deletion box notifies our servers automatically.
- Via Direct Email: Contact our Data Protection Desk at hello@thesaim.xyz with the subject line “Data Deletion Request”. All verified requests are purged within 24 to 48 hours.
6. International Privacy Rights (GDPR & CCPA/CPRA)
Under applicable data protection laws, including the European General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA/CPRA), you have rights to:
- Access & Portability: Request a copy of your stored personal records in a machine-readable format.
- Rectification: Correct inaccurate or incomplete account records.
- Erasure (“Right to be Forgotten”): Permanently delete your personal profile and communication history.
- Withdraw Consent: Revoke authorization previously granted for automated processing or OAuth login.
7. Security & Encryption Standards
We employ industry-leading technical measures to safeguard information:
- All traffic is encrypted in transit using Transport Layer Security (TLS 1.3).
- Stored credentials and database assets are encrypted at rest using AES-256.
- Meta OAuth access tokens and API secrets are isolated in protected environment variables and never exposed to the client-side browser.
8. Contact Our Privacy Office
If you have questions, inquiries, or requests regarding this Privacy Policy or your data rights, please contact us directly: